Privacy Policy

Penta Built (“Penta”, “we”, “us”, “our”) is an integrated design and construction company based on the Sunshine Coast, Queensland (QBCC# 15057776). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we use and disclose it, and how you can access or correct it. It applies to the pentabuilt.com website and any enquiries you make with us.

We collect personal information you provide directly to us, including your name, email address, phone number, project details, and any files or documents you attach (for example cabinetry drawings, plans or specifications) when you submit an enquiry or quote request.

We also automatically collect limited technical information when you visit the website, such as your device type, browser, approximate location and pages viewed, through privacy-conscious analytics.

We use your personal information to respond to your enquiries, prepare quotes and design briefs, deliver our design and construction services, communicate with you about your project, and improve our website and services.

We do not sell your personal information. We will only use it for the purpose you provided it, or a related purpose you would reasonably expect.

We may share your information with trusted service providers who help us operate the business and the website, including our hosting and analytics provider (Vercel), our form-delivery provider (Web3Forms), and, where relevant, suppliers and trades engaged for your project. These providers only receive the information necessary to perform their function.

We may also disclose information where required or authorised by law.

Some of our service providers may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

The website uses privacy-conscious analytics to understand how visitors use our pages. This may involve cookies or similar technologies. You can control cookies through your browser settings; disabling them may affect some website features.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law.

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To do so, contact us using the details below. We will respond within a reasonable period.

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us and we will investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au).

We may update this policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.

For any privacy questions or requests, contact us at design@pentabuilt.com, or by post at Sunshine Coast, Queensland, Australia.